Orders
Status
When an order is fully shipped, StarShip will set the Order Status to “Complete”.
Carrier Information
Shipping & Handling Information is updated in the Payment & Shipping Method.
Comments
The Notes that are set up in StarShip Write-Back Setup are written back to the Order Comments and the Comments History.
Shipments
Shipment is created
A Magento shipment is created each time you ship against an Order.
Partial Shipments
For multiple shipments against the same Order, a separate shipment is created for each one in Magento. When you only partially ship items from an Order, StarShip will change the order status to “Processing”. Items that were shipped are marked as “Shipped”. When the remaining items are shipped, StarShip will append the new shipment information to the Comments section (if Notes write-back is enabled) and mark the entire order as “Complete”.
Both sets of Notes are appended to the Order Comments and Comments History.
Tracking Number
The tracking number is written back to the Payment & Shipping Method, under Shipping and Tracking information. If you change the imported Shipping Method in StarShip and ship with a different carrier/service than originally on the Order, the carrier/service is updated in the Carrier grid but not under the “Track this shipment” link.
- If a shipping method is imported into StarShip with the order, and you change the shipping method in StarShip, the shipping method will only be updated on the shipment and NOT the order.
- Due to a Magento limitation, Notes that are written back to the order by StarShip cannot be removed when the shipment is voided.