Before you can add your company to StarShip and start shipping, you will need to check that a few things in your environment are set up correctly.
The StarShip Connector is used to print from StarShip and connect to source interfaces. The Connector can be run as a desktop application or as a service. In order to use QuickBooks Enterprise (QBE) with StarShip, the Connector desktop application needs to be running. QBE does not work with the StarShip Connector service.
Disable the Connector Service
Make sure the StarShip Connector service is disabled. To do this, right-click on the task bar and select “Task Manager” from the pop-up menu. Click on the Services tab, find the StarShip Connector Service, right-click on it and select “End task”. Note: StarShip Online users will see the “StarShip Online Connector Service”.
Run the Connector
QuickBooks Enterprise and the Connector must be run at the same permissions level.
After the StarShip Connector service is disabled, perform the following steps to be able to print shipping documents from StarShip and use QuickBooks Enterprise as your Source:
- Run the Desktop Connector as an administrator. To do this, right-click on the Desktop Connector shortcut and select “Run as administrator”.
- Run QuickBooks Enterprise as an Admin using the same method and log in as an Admin.