StarShip uses the OnTrac Web Service to rate, ship, and track your OnTrac shipments. These processes occur through StarShip via the internet.
To upgrade to OnTrac Web Services, existing OnTrac users will need to request a new Web API password for your account. This can be done using the email link on the OnTrac Setup dialog in StarShip. Passwords will be emailed from OnTrac within 24 hours of the request. Or, you can call 877.225.6837 to get the API password over the phone. OnTrac Support is available Monday through Friday, 8am to 6pm PST.
- In StarShip, select Setup > Carrier Interfaces > OnTrac.
- On the Accounts tab, select your account from the list and click Edit.
- If you are requesting the password via email, click the “SoftwareSupport@OnTrac.com” link on this dialog to launch an email to OnTrac in your email application. (You may also receive a Windows prompt to select the application to use for the email if you don’t have a default email application specified.) The email subject and body will be filled in automatically with the information required to request an API password from OnTrac, such as your account number. If you called OnTrac support for the API password, you can enter it into the Web API Password field now and click OK.
- For users who requested a password via email, you can click OK to exit out of the setup dialog until you receive an email response with your new password from OnTrac. Your account information will be saved however you will not be able to rate or ship until the new password is entered. Once you receive the email, you can go back into your account and enter the new password in the Web API Password field.