StarShip Setup and Configuration

Whether it’s your first time using StarShip or you’ve been using our classic Desktop Client, you’ll want to set up a few things straight away that affect your basic functionality in StarShip Web.

If you used the StarShip Desktop Client before, most of your settings will be imported automatically, but some items, for example printing, will need to be set up again. There are also a few new settings to look at that could be useful to you in StarShip Web.

Set Up Printing

You can find the settings you have to configure under Setup > Printing & Scale > Printers.

More Information

For more in-depth information, see Printers.

1. Select the StarShip Connector.

You enable printing for a Connector in the Connector interface. Once it’s enabled, you’ll be able to select any of those Connectors that support printing here.

More Information

More information about the StarShip Connector.

2. Add Printers

Printer instances have to be added by clicking the Add Printer button. Printers do not carry over from the Desktop Client.

More Information

See Adding a Printer.

3. Configure Printing Profiles

Printing profiles define what documents or labels will be printed; these settings do not carry over from the Desktop Client.

A shared printing profile is recommended if you have users who are printing the same labels/documents to the same printers. If users are printing to different printers, you can also make a copy of a profile and assign new printers.

More Information

More information about Printing Profiles.

Set Up Scales

Scale setup is first performed in the StarShip Connector and then you can enable and set up the scales in StarShip.

1. Configure Scale(s)

Any USB scale that is connected and active in Windows will automatically appear in the Connector interface. If you are using a COM scale, it must be added manually in the Connector interface.

More Information

More information about Scales in the StarShip Connector.

2. Enable Scale(s) in StarShip.

In StarShip, select Setup > Printing & Scale > Scales, check the “Enable Scale” option and then select a Scale/Connector combination.

More Information

More information about Scales.

Set Up Your Source Interface

Select the StarShip Connector to use with your Source interface in Source Company setup. For previous Desktop Client users, the source company information is automatically imported but not linked to a Connector. You have to edit the company in Setup > Source Interfaces > “Your Interface” and select a connector.

For first-time StarShip users, you have to add a company and select a connector.


Acumatica, QuickBooks Online, and eCommerce interfaces do not require the StarShip Connector to connect to your Source.

Dashboard Users in Web Client

To not consume an active seat license, a user with the “Dashboard” role should be configured in StarShip Server Manager.

More Information

More information about Roles in StarShip Server Manager.

New Settings

We recommend configuring these settings that can improve and speed up your shipping experience.

Automatically collapse a section before expanding a new section in the Shipment Editor

When this setting is enabled (checked), StarShip will collapse the section of the shipment you’re working on (saving changes) when you click on a different section. This setting can be found in Setup > Preferences > General Preferences.

More Information

See Preferences.

Disable Search of source documents

This option controls searching for source documents on the Rate/Ship window. When it is checked, StarShip will not display the Search Documents grid and will require that you enter the exact Order or Document Number. This setting can be found in Setup > Source Interface > “Your Interface” > Options.