With FedEx® Returns, you can create and print a return label and include it in the original shipment to your recipient. You can also email a label to your recipient. The recipient can then apply this label to the return package as needed and drop the package off at a FedEx drop off location. No charges are assessed until the label is used. In addition, a Return Materials Authorization (RMA) reference field (printed on the label and your invoice) is available to help you track your return shipments.
StarShip supports domestic Return Shipments for FedEx Express and FedEx Ground shipments. Return shipments are available for FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day®, FedEx Ground®, FedEx Home Delivery®, FedEx 2Day® Freight, FedEx 3Day® Freight, and FedEx Ground® Economy shipments throughout all 50 states.
StarShip also supports International Returns for FedEx Express and FedEx Ground, excluding freight services and Ground Economy.
FedEx Express Returns
You can schedule the pickup for the same day or the next business day, Monday through Friday. FedEx makes one pickup attempt as part of this service.
FedEx Ground Returns
Return shipments are available for FedEx Ground® deliveries throughout all 50 states. You can schedule a pickup for the next business day and up to 10 business days in advance. Business days are Monday through Friday for commercial pickups; Tuesday through Saturday for residential pickups. FedEx makes three pickup attempts as part of the service.
FedEx Ground Economy Returns
Return shipments can include a prepaid USPS® integrated return shipping label. USPS offers free residential or business pickup, Monday through Saturday, and coverage to every residential address in the U.S., including APO and FPO destinations. There are no residential or Saturday pickup charges.
FedEx International Returns
FedEx supports International Email Return label shipments. When you Ship/Process the shipment, you get a link to the FedEx website where you can print the return label(s) for each package.
You can also access the link to the Email Return Label from the Shipment Details section under the FedEx Returns option when the shipment is open on the Shipment Editor.
Create a FedEx Return
You can create Returns from a new shipment that is open in the Shipment Editor. Enter shipment details and check the FedEx Returns option under Shipment Details. When you process the shipment (F5), the return is created.
Label Options
Print Return Label/FedEx Ground Economy Print Return Label: You can print a return label to insert into the box of an outbound shipment.
Email Label: You can email a return label to your recipient so that they can print the label. An additional link to find the closest drop-off location is also included in the email.
Express Tag: FedEx creates and delivers a return shipping label to your customer and collects the item for return. The recipient must have the package ready for pickup when the FedEx driver arrives. This option is available for FedEx Priority Overnight®, FedEx Standard Overnight®, and FedEx 2Day® only.
Call Tag: A FedEx Ground driver will pick up your FedEx Ground return packages at a location you specify. This option is available for FedEx Ground only.
You may also optionally enter a reason for the return, an RMA #, and a Failed Email address where email can be sent when any email notifications fail to be delivered. The recipient address will be used for Recipient Pickup.
