eNotify Configuration

Configure the outgoing email server account and set up email processing options for StarShip Web.

Outgoing Mail Server

First, enter the email address from which to send eNotify emails. Then, enter the SMTP information for your email server. This includes the Host/Port, Account, and Password.

Check the Requires a secure connection check box if your SMTP server requires TSL or SSL security encryption.

Test Your Settings

To test the Outgoing Server settings, click the Test Server button. You will be prompted to enter an email address where the test email should be sent.


If the test is successful, you’ll get a Success dialog and an email will be sent to the email address you specified.


Test Failed?

If you get an error, check that you have entered the correct account and password or that the SMTP settings are correct. Depending on the email client you use, you may need to perform additional setup in that client or it may require that you check “Requires a secure connection” in the Outgoing Server Settings. Most public SMTP servers do require authorization before sending emails.

Setup Notes for Google Mail

When using the Google Mail outgoing SMTP server, you need to configure an additional security setting in your Google settings. If these steps are not performed, you will receive an error like this: “The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first. m14sm2464299qki.27 – gsmtp”. For more detailed steps, see Google Mail Setup.

  1. Log in to your Google Mail account and click Settings.
  2. Select Accounts and Import.
  3. Select Other Google Account settings.
  4. Under Security, scroll down and enable access for Less Secure Apps. This setting is required to enable SMTP, POP or IMAP access.

This security setting is not available to accounts with 2-step verification enabled. You can disable 2-step verification on the Security page, under “Signing in to Google”.


Default Send Schedule

Specify the default send schedule, which determines when notification emails are sent. Send schedules can be set application wide as the default, or on an individual template basis in the Template Properties.

  • Immediately: The email is sent as soon as the shipment is processed, updated, or voided.
  • Delay: The email is delayed for a set period of time. Set the delay by configuring the 00:00 field.
  • Time of Day: All emails are sent in a batch at the time of day specified here. The time is based on the email server’s time.
  • Manual: Emails are sent when the user chooses to send them from the eNotify Emails section of the Dashboard.
Purge Emails Older Than

Select the time limit after which the sent email notifications should be deleted. Email notifications are purged for all email types (Sent, Not Sent, Failed, and Deleted). To disable email notification purging, you can either uncheck this option or select “Never” from the drop-down list. The default setting is checked with a time limit of 3 months.


Send emails without recipient address

When this setting is checked, any emails that are missing a recipient will be saved under the Failed folder in the eNotify Emails section of the Dashboard. The Failed Reason column will indicate that a recipient must be specified. You can then correct and forward the emails from the Failed folder itself.


Shipping with Amazon?

If the Sender email address you are using in eNotify is different that the primary Amazon Seller Account email address, you need to add it to the Approved Sender List in Amazon in order to be able to send ship notifications to buyers. Click here for information on how to do that.