When you Ship/Process an Order in StarShip, the following write-back occurs to BigCommerce.
When an order is fully shipped, StarShip will set the Order Status to “Shipped” on the View Orders page in BigCommerce. If a shipment is voided, StarShip will change the status on the Order back to “Awaiting Fulfillment”.
The default notes (or any others that you add or modify) will write back to the Shipment. Click the ” + ” button next to the order to display the Order details and then click the Shipment # on the right to display the Notes.
The Notes write back to the Shipment Comments.